​1. Order Processing Times

Orders are processed within 2–4 business days. Processing times may be longer during holidays, product launches, high‑volume periods. or for large custom orders.

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2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

• Shipping destination

• Package weight

• Selected shipping method

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Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

Delivery times are estimates and may vary due to carrier delays or factors outside our control.

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3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24–48 hours to appear.

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4. Shipping Locations

We currently ship within the United States only. We do not ship internationally at this time.

If you want to add Canada or other regions later, choose expand regions.

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5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address:

• You may be responsible for reshipment costs

• Refunds for undeliverable packages exclude shipping fees

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6. Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If your package is lost in transit, contact us and we will assist in filing a claim with the carrier.

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7. Damaged Packages

If your order arrives damaged:

• Email us at asha@thelabeledleaf.com within 7 days

• Include your order number and photos of the damage

We will work with you to replace the item or issue a refund.

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8. Pre‑Orders & Backorders

If an item is on pre‑order or backorder, the estimated shipping date will be shown on the product page. Orders containing both in‑stock and pre‑order items may ship together unless otherwise noted.

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9. Contact Us

For questions about shipping, contact us at: asha@thelabeledleaf.com